Reviews

What clients say when nobody is selling.

Owners and marketing managers on what it is like to hand an ad account to us. Names shortened and brands withheld at their request.

Last updated 2026-11-14

★★★★★

“We had three agencies before Hero. Each one sent a 40‑page report and no profit. These guys sent a two‑line message every Friday and the revenue graph did the talking.”

Thandi M. Founder, skincare brand
★★★★★

“They told me on the first call that my checkout was losing a third of my buyers. Fixed it before they spent a cent of my money. I have never had an agency do that.”

Pieter v. R. Owner, furniture retailer
★★★★★

“Spend went from 40 to 120 a month and I was nervous. Return didn’t move. That was the moment I stopped checking Ads Manager every morning.”

Lerato K. Director, sleepwear brand
★★★★★

“Our feed was a mess and nobody would touch it. Hero rebuilt it in a week and Shopping became our biggest channel. Straightforward people, no fluff.”

James O. E‑commerce manager, fashion
★★★★★

“The WhatsApp broadcasts alone paid the fee. The ads are the reason I am opening a fifth branch.”

Nadia S. Owner, salon group
★★★★★

“Blunt on the call, blunt in the reports, and right about almost everything. If you want to be told what you want to hear, go elsewhere.”

Sipho D. CEO, supplements brand
★★★★★

“We signed 38 learners from one campaign. The admissions team now asks for the ads to be switched off because they cannot handle the tours.”

Marguerite B. Principal, independent school
★★★★★

“Twenty-five thousand a month in ads and they turned it into twenty-two wholesale orders. I did not believe the numbers until the orders arrived.”

Kagiso M. Founder, white-label cosmetics
★★★★★

“Booking.com used to take a fifth of every stay. Now most guests book direct and I know exactly which ad brought them.”

Anneke D. Owner, guesthouse group

FAQ

Frequently asked questions

Can I speak to a current client?

Yes. Once we have had the first call and both sides want to proceed, we put you in touch with a client in a similar industry and spend bracket.

Why are brand names withheld?

Clients asked for it. Our best-performing accounts do not want competitors to know where their growth comes from. We respect that and expect the same discretion for you.

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